tag:blogger.com,1999:blog-85021872011-08-21T06:20:23.337-07:00Face the Facts... the Tech Support Industry is going overseas. PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.comBlogger221100tag:blogger.com,1999:blog-8502187.post-1098549036520887432004-10-23T09:13:00.000-07:002004-10-23T10:40:33.256-07:00

I'd like to tell you about what's happening to approximately 140 people in Tucson and what has happened to another few hundred people who were formerly employed in the same industry. These people are employed by a company called Convergys. Some of them are just starting out in their career paths and some of them are in their 30s, 40s and 50s and have families. Their job skills consist of many

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com18tag:blogger.com,1999:blog-8502187.post-1096571303175506512004-09-20T11:08:00.000-07:002007-02-13T04:31:09.276-08:00

Part 1 - Against Offshore Outsourcing The current trend amoung U.S. companies to ship IT jobs overseas hurts American workers. What is being touted as so-called savings incurred by outsourcers is simply not equal to the cost for U.S. based workers. Instead CIOs within the U.S. should be aware of and searching for financially sound alternatives to the practice of outsourcing. They certainly do

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com7tag:blogger.com,1999:blog-8502187.post-1097347371245150092004-09-15T11:38:00.000-07:002004-10-09T12:11:51.960-07:00

In order to address US and European fears of identity theft, India's IT industry launches a full-blown campaign to prove it is tightening its data protection procedures. See Fortress India Strict bag checks, the signing of confidentiality agreements, and shredding of conversation transcripts are only daily fare for the people who work for one of the four call centers run by ICICIn OneSource,

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1096520012219247942004-09-14T21:48:00.000-07:002004-09-30T08:19:21.556-07:00

TIMES NEWS NETWORK [ MONDAY, SEPTEMBER 13, 2004 09:49:39 PM ] MUMBAI: The BPO sector is facing a roadblock of sorts, a human one. BPO companies are struggling to hire new employees in sufficient numbers in the metro cities. Consequently they are trawling small towns looking for 'employable' graduates. For cities like Mumbai, Delhi, Hyderabad and Bangalore demand is already outstripping supply of

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com1tag:blogger.com,1999:blog-8502187.post-1096516609483543532004-09-09T20:46:00.000-07:002004-09-29T22:14:57.496-07:00

ANI [ WEDNESDAY, SEPTEMBER 08, 2004 01:50:13 PM ] LONDON: Customer care centres don't seem to fit the satisfactory framework anymore. According to a survey, 97 per cent people cringe at the thought of having to dial a call centre number. People find call centres very annoying for one reason or the other, reported the Mirror. Being left on hold too long, was the most common complaint but

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1096521157310123132004-09-08T18:57:00.000-07:002004-09-30T11:08:24.323-07:00

from: http://timesofindia.indiatimes.com/articleshow/729062.cms *NOTE: The following article is based on the viewpoint of the India press and business concerns. ________________________________ TIMES NEWS NETWORK [ TUESDAY, SEPTEMBER 07, 2004 11:31:26 PM ] BANGALORE: The BPO industry and IT services sector do not pose any direct threat to each other as they operate in different spaces. But

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com3tag:blogger.com,1999:blog-8502187.post-1097268612656888722004-08-30T13:50:00.000-07:002004-10-09T09:27:12.143-07:00

In reponse to Democrats' attacks on the U.S. jobs going overseas, Republicans have a new term to describe the friendlier flip side of free trade. Insourcing is the movement of foreign jobs to the United States. Otherwise known as foreign direct investment, some foreign firms are coming to American to set up operations. Example: the 4,300-worker BMW factory in Greer, S.C. Based on figures

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com1tag:blogger.com,1999:blog-8502187.post-1097263097384419992004-08-23T11:38:00.000-07:002007-02-13T04:47:46.320-08:00

According to The Mackinac Centre for Public Policy, a non-partisan research and educational institute: "foreign outsourcing allows US companies to dramatically cut the cost of certain information technology services." In their recently released report, the American research institute said "As a result, US companies become more competitive in what they do best, their core competencies. Better and

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com4tag:blogger.com,1999:blog-8502187.post-1097351336194074702004-08-19T13:12:00.000-07:002004-10-09T12:48:56.196-07:00

Despite India's efforts to remain attractive to businesses overseas, faith seems to be crumbling on the home front. In a recent debacle, India-based Jolly Technologies suffered a security breach when one of its programmers emailed herself a vital source code, [ Source code stolen through Yahoo e-mail ] and the code was stolen and sold off, leading the company to shut down its operations. Jolly

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1096519119421340732004-07-29T23:21:00.001-07:002004-09-29T22:17:21.410-07:00

http://economictimes.indiatimes.com/articleshow/msid-792570,curpg-1.cmsECONOMICTIMES.COM [ WEDNESDAY, JULY 28, 2004 12:25:40 AM ] NEW DELHI: Swank offices, young crowd and increasing salaries - these are the blessings of BPO wave to name a few. This sector, thriving on the outsourced projects, is full of carefree young employees who are enjoying money and BPO lifestyle and thats it.Till now the

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com18tag:blogger.com,1999:blog-8502187.post-1096512104719209882004-07-29T19:03:00.000-07:002004-09-29T22:20:09.916-07:00

from: http://timesofindia.indiatimes.com/articleshow/729062.cms *NOTE: The following article is based on the viewpoint of the India press and business concerns. ________________________________ TIMES NEWS NETWORK [ THURSDAY, JUNE 10, 2004 12:42:18 AM ] BANGALORE: The backlash on outsourcing in the US and the UK notwithstanding, MNC BPO players are set to deluge India with jobs. Companies such

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1097340785337845582004-07-21T09:36:00.000-07:002004-10-09T09:53:05.336-07:00

Outsourcing to the Middle East? City officials in Dubai announced during the recent Outsource World summit in London the Dubai Outsource Zone which targets service providers both regional and global. Some of the key sectors targeted include finance, accounting, IT, payroll processing, healthcare, insurance, engineering, biotech, multimedia, R&D and design. The city's officials also cited a

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1097344225459933632004-07-16T10:34:00.000-07:002004-10-09T11:18:49.016-07:00

Satisfaction isn't guaranteed! In a recent E-commerce Times article, the problems that may be encountered with outsourcing are examined. At the moment, many businesses are very excited about the potential of offshoring projects. When they learn of the marked wage differential between first world and developing world labor, an entrepreneurial business mind will start by thinking "What can't be

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com1tag:blogger.com,1999:blog-8502187.post-1097341580638625052004-07-09T10:00:00.000-07:002004-10-09T10:15:32.600-07:00

With large companies vocal about cost-savings, interest towards outsourcing has trickled down to mid-sized businesses and some enterprising companies like ELance Online are cashing on it. Elance Online markets itself as a one-stop shop for outsourcing, particularly targetting mid-sized businesses who do not have enough time and know-how to develop an extensive lists of outsourcing candidates for

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1096336943059143062004-06-15T15:01:00.000-07:002004-09-29T18:53:02.236-07:00

From: www.ocsea.org/privatization/index.html ________________________________ BAE recommendations to privatize, offshore HR work driven by politics Study offers misinformation about Florida's offshoring Jan. 26, 2004 - A recent study suggesting that Ohio government privatize and offshore its human resource (HR) services appears to be motivated by political factors, rather than sound data and

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1096517927552742862004-05-15T16:01:00.000-07:002004-09-29T21:21:33.366-07:00

Monday is when Forrester Research issues its long-awaited study on the number of American jobs being sent offshore. Forrester helped fan the fires of this debate a couple of years back when it predicted the U.S. would lose 3.3 million jobs. There are still some who question whether offshoring would have turned into such a huge campaign issue for 2004 if the economy had not went into recession

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1096336261957729032004-04-30T20:55:00.000-07:002004-09-29T18:58:01.896-07:00

Found this while doing some research on the web: from Tallahassee.com ____________________ Democrats assail privatization efforts By Bill Cotterell DEMOCRAT POLITICAL EDITOR Hoping privatization will be an election-year embarrassment for Gov. Jeb Bush and his brother, Democratic legislators said Thursday that the state's $278 million Convergys contract is "a disaster" for taxpayers and

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1096931428519918472003-12-12T14:05:00.000-08:002004-10-04T16:10:28.520-07:00

Excerpt from online article (to see full article, click on title above) ___________________________ The Philippines' chief competitor in attracting call center business is India, but the government and industry leaders say the Philippines has some advantages: a cultural affinity with the United States, its former colonial master, and its relatively cheap labor and modern telecommunications

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1096929260819772172003-08-04T13:51:00.000-07:002004-10-04T15:50:49.200-07:00

Reported by: Philippine Headline News Online Convergys Corp., a billing software and customer-care services provider, announced plans to open two call centers in the Philippines in about two months in a move to cut back costs. Convergys, which along with its competitors has suffered from the prolonged slump in spending among telecommunications companies, has recently built call centers in

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com0tag:blogger.com,1999:blog-8502187.post-1096335669016368002003-07-27T18:38:00.000-07:002004-09-29T20:41:41.203-07:00

OFFICIAL NEWS Microsoft moves U.S. jobs to India Story Copyright © 2003 Reuters Limited. All rights reserved. July 2, 2003, 5:35 PM PT Microsoft is starting to shift U.S.-based jobs to India as it seeks to lower technical support and development costs, the company said Wednesday. The Redmond, Wash.-based software giant, long seen as a growing company immune to job losses, is now considering

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com6tag:blogger.com,1999:blog-8502187.post-1096335954471910372003-06-15T18:41:00.000-07:002004-10-09T15:26:37.596-07:00

Regarding my efforts to best serve my customers and perform my craft of information dissemination...I'll admit it, I have come to a nexus point. And so I've made an agonizing choice* and decided to end a 3.5 year stint at the University of Arizona Science and Technology Park. *The choice being, get layed off or take another position in a different project run by the same outsource vendor:

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com14tag:blogger.com,1999:blog-8502187.post-1096930678357055702003-06-04T15:51:00.000-07:002006-04-27T06:20:04.200-07:00

(Cincinnati; June 2, 2003) - Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, announced today that it received Call Center Magazine's "Call Center of the Year" award. The award recognizes the best in call center operations. Published monthly, Call Center Magazine provides product and strategic information for contact center

PABlo Bley aka Paul Alan Bleyhttp://www.blogger.com/profile/09037525129585701911noreply@blogger.com5