Convergys Receives "Call Center Of The Year" Award
(Cincinnati; June 2, 2003) - Convergys Corporation (NYSE: CVG), the global leader in integrated billing, employee care, and customer care services, announced today that it received Call Center Magazine's "Call Center of the Year" award. The award recognizes the best in call center operations.
Published monthly, Call Center Magazine provides product and strategic information for contact center executives making purchasing decisions on the hardware, software, and services that are critical to their success. Since 2001, the publication's editors have nominated and selected award recipients from call center operators featured in the magazine during the prior year.
Call Center Magazine presented the 2002 Call Center of the Year awards at its annual Call Center Demo and Conference event in Orlando. The publication's editorial staff recognized Convergys for the success of its India-based operations and the attention given to national cultural practices. The magazine also acknowledged Convergys for its overall investment in and use of technology, ability to meet or exceed sales and services goals, effectively train and evaluate agents, provide a good work environment, reduce turnover, and deliver continuous productivity improvements.
"Convergys earned the attention of our editors in 2002 as we covered the company's expanding business presence in India and featured its contact center expertise in articles ranging from teleworking to outsourcing and contact center site selection," said Brendan Read, Services Editor, Call Center Magazine. "Convergys has long been and continues to be a global leader in developing and deploying contact center practices and technology."
"Receiving this recognition marks an exciting time for Convergys as we continue to broaden our global contact center capabilities and deploy new technologies that enable us to deliver flexible, robust, and cost-effective customer care solutions," said Jack Freker, President, Customer Management Group, Convergys. "Our goal is always to provide our clients with the best customer contact services to enable them to satisfy customers and build loyalty."
Convergys' customer care solutions offer a "high-tech, human-touch" approach that combines well-trained customer care specialists in Convergys' integrated contact centers with advanced information management technologies and high-tech communication channels like the Web and integrated voice response systems with advanced speech recognition. Each day, Convergys customer service agents working in 45 contact centers manage more than 1.7 million customer interactions over the telephone or the Internet. Convergys' comprehensive customer management services enable its clients to achieve greater customer loyalty and increase revenue.
From Website:
About Convergys
Convergys Corporation (NYSE: CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.
We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.
Convergys® employs more than 60,000 people in 57 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.
(Convergys and the Convergys logo are trademarks of Convergys Corporation.)
Published monthly, Call Center Magazine provides product and strategic information for contact center executives making purchasing decisions on the hardware, software, and services that are critical to their success. Since 2001, the publication's editors have nominated and selected award recipients from call center operators featured in the magazine during the prior year.
Call Center Magazine presented the 2002 Call Center of the Year awards at its annual Call Center Demo and Conference event in Orlando. The publication's editorial staff recognized Convergys for the success of its India-based operations and the attention given to national cultural practices. The magazine also acknowledged Convergys for its overall investment in and use of technology, ability to meet or exceed sales and services goals, effectively train and evaluate agents, provide a good work environment, reduce turnover, and deliver continuous productivity improvements.
"Convergys earned the attention of our editors in 2002 as we covered the company's expanding business presence in India and featured its contact center expertise in articles ranging from teleworking to outsourcing and contact center site selection," said Brendan Read, Services Editor, Call Center Magazine. "Convergys has long been and continues to be a global leader in developing and deploying contact center practices and technology."
"Receiving this recognition marks an exciting time for Convergys as we continue to broaden our global contact center capabilities and deploy new technologies that enable us to deliver flexible, robust, and cost-effective customer care solutions," said Jack Freker, President, Customer Management Group, Convergys. "Our goal is always to provide our clients with the best customer contact services to enable them to satisfy customers and build loyalty."
Convergys' customer care solutions offer a "high-tech, human-touch" approach that combines well-trained customer care specialists in Convergys' integrated contact centers with advanced information management technologies and high-tech communication channels like the Web and integrated voice response systems with advanced speech recognition. Each day, Convergys customer service agents working in 45 contact centers manage more than 1.7 million customer interactions over the telephone or the Internet. Convergys' comprehensive customer management services enable its clients to achieve greater customer loyalty and increase revenue.
From Website:
About Convergys
Convergys Corporation (NYSE: CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.
We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.
Convergys® employs more than 60,000 people in 57 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.
(Convergys and the Convergys logo are trademarks of Convergys Corporation.)
posted by PABlo Bley aka Paul Alan Bley at 3:51 PM
3 Comments:
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Great article well researched. COnvergys is nothing but an exemplary and outstanding company that keeps its focus on the future(whatever that may bring)and in the future there will only be two kinds of industries...the zisies and the courageous ones. COmvergys cares about its share holders and its upper managment body. Convergys will expand despite you efforts to prevent it. Like a desease you'll be infested with its great numbers and the consequences of its unhappy and exploited First world work force. The motto for the future has being set forth. Reduce cost...at all cost.
Poetic Justice? I think so. Currently Microsoft had Convergys on a PIP (Performance Improvement Plan). What this means, is that CVG has something like 90 days to correct issues with quality or lose the contract. I'm still working in the XP project, and when they lose the contract, I don't know what I'll do.... except laugh my ass off!!
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