Tuesday, September 14, 2004

India has a LACK of Manpower?

TIMES NEWS NETWORK
[ MONDAY, SEPTEMBER 13, 2004 09:49:39 PM ]
MUMBAI:

The BPO sector is facing a roadblock of sorts, a human one. BPO companies are struggling to hire new employees in sufficient numbers in the metro cities. Consequently they are trawling small towns looking for 'employable' graduates. For cities like Mumbai, Delhi, Hyderabad and Bangalore demand is already outstripping supply of people, industry sources say.

The maximum number of companies in the BPO space are in the National Capital Region (NCR) which includes Delhi, Gurgaon and Noida. There are more than 100 companies in this region. Some of the big companies that are based in the NCR region include GE, Spectramind, Daksh, Convergys and Keane. The demand for fresh graduates from BPO companies in the NCR region is between 20,000 to 25,000.

The colleges and the universities within the NCR are unable to supply 'employable' graduates to meet this demand. Bangalore follows with more than 60 large and medium BPO companies based there. Some of the major companies with BPO centres in Bangalore are Accenture, ACS, Progeon, 24/7customer.com, Dell, Gecis and IBM global Service. The BPO industry in Bangalore is generating a demand for more than 17,000 to 20,000 fresh graduates every year. Again the city is unable to meet this demand.

Mumbai follows with more than 50 BPO companies based in and around the city. The annual demand in Mumbai is peaking at around 20,000 fresh graduates. Hyderabad follows Mumbai with more than 40 companies and an annual demand for 10,000 people. Chennai follows Hyderabad in terms ofthe total demand. According to recruitment firms which supply people for BPO companies, the total number of graduates from all colleges, diploma institute and universities is not necessarily relevant.

1 Comments:

Anonymous Anonymous said...

Baggage checks you say? While I was there, I was certainly checked. While Indian employees were allowed to walk right in and out. Also, with over 80% of those hired leaving within 3 months, it's no wonder that they have a manpower shortage.

1:20 PM  

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